FAQs

Have questions? We have answers.

About The Paws Genie

What is The Paws Genie?

The Paws Genie is more than just a pet shop—we’re a community of pet lovers who celebrate the deep bond between humans and their pets. We offer high-quality products for dogs and cats while creating a space where pet owners feel a sense of belonging.

What makes The Paws Genie different?

We believe that pets are family. Our mission is to provide products that strengthen the connection between you and your furry friend, while fostering a community where pet lovers can share their passion.

Where is The Paws Genie based?

We are a U.S.-based online pet shop, shipping nationwide.

Do you have a physical store?

No, we operate exclusively online to bring you the best products at competitive prices with the convenience of home delivery.

Orders & Shipping

Where do you ship?

We currently ship within the U.S.

How long does shipping take?

Shipping typically takes 5-10 business days, depending on the product and location.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also contact us with questions.

Returns & Cancellations

Can I cancel my order?

Yes, you can cancel within 12-24 hours after placing your order.

What is your return policy?

If you receive a defective product, you can request a refund within 12 hours of delivery by emailing photos to thepawsgenie@gmail.com.

Do you offer exchanges?

At this time, we do not offer exchanges, but we’re always here to help if you have any issues with your order.

Products & Payments

What payment methods do you accept?

We accept major credit cards, PayPal, GooglePay, ApplePay, and other secure payment methods at checkout.

Do you sell personalized pet products?

Yes! We offer customized pet products to help you keep your furry companion close in a special way.

How do I choose the right size for my pet?

Each product has a detailed size chart—be sure to measure your pet before purchasing!

Community & Affiliates

How can I be part of The Paws Genie community?

Follow us on Instagram (@thepawsgenie) & Facebook (The Paws Genie) and join our growing family of pet lovers! We share pet stories, customer features, and more to bring together people who truly love their pets.

Do you have an affiliate program?

Yes! Our affiliate program lets pet lovers earn commissions by sharing our products. You’ll receive a special discount code for your followers, and each purchase made with your code earns you a percentage of the sale.

How can I collaborate with The Paws Genie?

We love working with pet influencers and content creators! If you’d like to help us spread the love for pets, reach out on Instagram (@thepawsgenie) or via our website.

How can I contact customer support?

You can email us at thepawsgenie@gmail.com or send us a direct message on Instagram.